Find answers to common questions about Blam.AI's hotel concierge platform and get the support you need.
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Find quick answers to the most common questions about Blam.Ai
Getting started is simple! Sign up for a 14-day free trial, complete our guided hotel setup wizard, and you'll have your AI concierge answering guest questions within 24 hours. Our hospitality onboarding team provides personalized support to ensure smooth implementation.
Most hotels are up and running within 24-48 hours. Boutique hotels can often complete setup in under 2 hours, while large resort implementations typically take 1-2 weeks depending on PMS integrations and custom requirements.
No technical expertise required! Our platform is designed for hotel managers and staff with an intuitive interface. We provide comprehensive training, documentation, video tutorials, and ongoing support to ensure your team succeeds.
Yes! During setup, you'll provide information about your hotel's amenities, services, room types, dining options, and local recommendations. Our AI learns your property's unique features and answers guest questions accurately 24/7.
We offer live onboarding sessions with hospitality experts, comprehensive documentation, video tutorials, and 24/7 customer support. Enterprise customers receive dedicated account managers and custom training programs for their staff.
Blam.AI can handle room service requests, booking confirmations, amenity questions, local recommendations, check-in/check-out times, spa bookings, restaurant reservations, billing inquiries, and much more. Our AI adapts to your hotel's specific services and workflows.
During onboarding, you provide information about your property, services, policies, and local area. Our AI analyzes this data along with guest interactions to continuously improve responses. It learns your hotel's unique voice and can handle property-specific questions accurately.
Yes! With our Stripe integration, guests can securely pay for room upgrades, spa services, dining, and other amenities directly through the chat interface — just like they would with a human concierge. All transactions are PCI-compliant.
Blam.AI integrates with major PMS systems including Opera, Mews, Cloudbeds, Guesty, Hostaway, and many more. We also provide REST APIs for custom PMS integrations. Our team can help set up the connection during onboarding.
Our AI maintains 95%+ accuracy for guest inquiries and 99.9% uptime. The system includes built-in escalation to human staff for complex requests, multilingual support for international guests, and continuous monitoring to ensure reliable operation.
Yes! Blam.AI supports 50+ languages including Spanish, French, German, Chinese, Japanese, Arabic, and more. Guests can communicate in their preferred language, and the AI responds naturally — perfect for international hotels and resorts.
Your data security is our top priority. We use enterprise-grade encryption, SOC 2 Type II compliance, regular security audits, and follow industry best practices. All data is encrypted in transit and at rest.
Yes, Blam.AI is fully GDPR compliant. We provide data processing agreements, support data portability requests, and include privacy controls that help you meet your compliance obligations.
Data is stored in secure, geographically distributed data centers with multiple backup locations. Enterprise customers can choose specific regions for data residency to meet local compliance requirements.
Only authorized personnel with legitimate business needs can access your data, and all access is logged and monitored. You maintain full control over user permissions and can revoke access at any time.
We offer flexible plans starting at $50/month for boutique hotels, with Growth ($200/month) and Enterprise tiers available. All plans include 24/7 AI concierge features, with advanced capabilities like PMS integration and higher guest interaction limits in premium tiers.
Yes! All new hotels get a 14-day free trial with full access to all features. No credit card required to start. Test the AI with your actual guests and see the impact on satisfaction and staff efficiency before committing.
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, or at the next billing cycle for downgrades. No long-term contracts required.
We accept all major credit cards (Visa, MasterCard, American Express), ACH transfers, and wire transfers for enterprise customers. Billing is available monthly or annually with discounts for annual payments.
We offer a 30-day money-back guarantee for new customers. If you're not satisfied within the first 30 days, we'll provide a full refund. Enterprise customers have custom terms based on their agreement.
Our support team is available 24/7 to help you get the most out of Blam.Ai. Don't hesitate to reach out!